Skin Advice with Team Cupid

UK Shipping

Free UK Standard Delivery:

Orders Over £25

Free UK First Class Delivery:

Orders Over £60

Royal Mail Tracked Standard:

£3.99 (2-3 working days from dispatch)

Royal Mail Tracked 1st Class:

£5.50 (1-2 working days from dispatch)

European Delivery - All European deliveries are tracked (excluding UK)

Countries covered include: Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Faroe Islands, Hungary, Iceland, Svalbard & Jan Mayen, Gibraltar, Monaco, Falkland Islands, Slovakia, Slovenia

FREE standard delivery on all orders over £80

£6.99 - on orders between £40 and £80, within 5-10 Working Days

£9.99 - on orders below £40, within 5-10 Working Days

£6.99 - For Skin Cupid Subscription Boxes

Rest of the World Zone A

Countries covered include: Bahrain, Cyprus, India, Qatar, Saudi Arabia, United Arab Emirates, Kuwait, Oman, Lebanon, Malta

FREE standard delivery on all orders over £150 – Within 5-6 Working Days

£15.99 - Within 5-6 Working Days

Rest of the World Zone B

Countries covered include: Australia, Canada, Morocco, New Zealand, United States

FREE standard delivery on all orders over £150 – Within 10-15 Working Days

£12.99 - Within 10-15 Working Days

£12.99 - For Skin Cupid Subscription Boxes

Note for Non-UK Orders

Please note that shipping times are impacted by customs processing times in your specific country that are out of Skin Cupid's control. Skin Cupid is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Working days are defined as Monday to Friday, excluding Bank Holidays

General Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that we do not offer returns for international orders.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@skincupid.co.uk and we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that customers will be covering the return shipping cost.

Damages and Issues

Please inspect your order upon reception and contact us and include photos immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.