Shipping policy

Thank you for visiting and shopping at Skin Cupid. Following are the terms and conditions that constitute our Shipping Policy. We expect to dispatch orders within 1 working day. 

COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers. Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no anticipated impact to our delivery services at this stage but please be aware that with certain providers, typical delivery times are being extended by 24-48 hours. We appreciate your patience in advance!

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue to operate as normal.

Delivery options and timings (updated April 2022)

Easter Delivery Notice: the post office is closed on Good Friday (15th April) and Easter Monday (18th April). All orders placed after 2pm on the 14th of April will be shipped out on the 19th of April. We appreciate your understanding and patience!

UK Delivery

We are now offering tracked delivery for all UK orders. If your order is placed before 1pm GMT, it will be shipped out on the same day.

FREE Delivery on UK Orders over £35 (3-5 working days)*

FREE Delivery on UK Orders over £15 - Sheet Mask Only Orders*

Royal Mail Tracked Standard Delivery (3-5 working days) £3.99

Royal Mail Tracked First Class Delivery (1-2 working days) £4.99 

*All orders eligible for free delivery will receive the Royal Mail Tracked Standard Delivery service.

European Delivery 

Please note that due to Brexit, there may be delays when packages are being cleared for customs. We are now offering tracked delivery for all European orders.

Countries covered include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland 

  • FREE standard delivery on all orders over £80
  • £6.99 – on orders between £40 and £80, within 5-10 Working Days
  • £9.99 – on orders below £40, within 5 -10 Working Days

Please note that shipping times are impacted by customs processing times in your specific country that are out of Skin Cupid's control.

Rest of the World

We are now offering tracked delivery for all non-European orders.

  • FREE standard delivery on all orders over £200 – 10-12 Working Days
  • £19.99 – 10-12 Working Days

Please note that shipping times are impacted by customs processing times in your specific country that are out of Skin Cupid's control.

Skin Cupid is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Working days are defined as Monday to Friday, excluding Bank Holidays.

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@skincupid.co.uk. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@skincupid.co.uk.

Damages and issues 

Please inspect your order upon reception and contact us and include photos immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Welcome to the Cupid Family! Use code "CUPID10" at checkout to get 10% off! (excludes sets and Krave Beauty)
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