Thank you for visiting and shopping at Skin Cupid. Following are the terms and conditions that constitute our Shipping Policy. We aim to dispatch orders within 1-2 working days. Working days are defined as Monday - Friday, excluding bank holidays.
Please note that we cannot deliver to PO Boxes outside of the UK.
BLACK FRIDAY NOTICE:
Due to higher volumes of orders, there will be a 2-3 working days delay from regular shipping times during the sale.
Additionally, each sale is final. We will not be able to accommodate cancellations or changes during the sale period. Thank you so much for your support and patience!
UK Delivery - All orders are tracked
United Kingdom, Isle of Man, Jersey, Guernsey
FREE Delivery on UK Orders over £35 (2-3 working days from dispatch)*
£3.99 - Royal Mail Tracked Standard Delivery (2-3 working days from dispatch)
£5.50 - Royal Mail Tracked First Class Delivery (1-2 working day from dispatch)
*All orders eligible for free delivery will receive the Royal Mail Tracked Standard Delivery service.
Important international delivery information:
We are working with world-class international couriers, but there can be delays that are out of our control, such as customs processing times in your specific country. If you have issues with your order, please send us an email and we will try our best to help.
Skin Cupid ships all the orders from the UK, and therefore parcels may be subject to additional customs and taxes upon entry to your destination country. Skin Cupid is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
European Delivery - All orders are tracked
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Faroe Islands, Hungary, Iceland, Svalbard & Jan Mayen, Gibraltar, Monaco, Falkland Islands, Slovakia, Slovenia
- FREE standard delivery on all orders over £80
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£6.99 – on orders between £40 and £80, within 5-10 working days from dispatch
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£9.99 – on orders below £40, within 5-10 working days from dispatch
* For orders from the EU countries, no customs tax is charged on orders under €150. Please make sure your total order amount is less than €150 before any discount is applied.
Rest of the World Zone A
Cyprus, India, Qatar, Saudi Arabia, Kuwait, Oman, Bahrain, Lebanon, Malta, United Arab Emirates
- FREE standard delivery on all orders over £150 – 5-6 working days from dispatch
- £15.99 – 5-6 working days from dispatch
* For orders from the United Arab Emirates, all duties and taxes will be covered by Skin Cupid
* For orders from India, please ensure that the name and address entered at checkout matches exactly to the ones on your ID / Aadhaar Card. You will receive an email from our courier with a link to submit your proof of ID when your parcel reaches customs, as this is a legal requirement of the Indian government.
Rest of the World Zone B
Israel, Australia, Canada, United States, Morocco
- FREE standard delivery on all orders over £150 – 10-15 working days from dispatch
- £12.99 – 10-15 working days from dispatch
Please note that shipping times are impacted by customs processing times in your specific country that are out of Skin Cupid's control. Shipping to Australia and New Zealand may take longer than 10 working days.
Working days are defined as Monday to Friday, excluding Bank Holidays.
Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that we do not offer returns for international orders.
If your order is returned due to an incorrect address, we will provide you with a refund with the shipping fee deducted.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers will cover the postage to send the goods back.
To start a return, you can contact us at hello@skincupid.co.uk. Items sent back to us without first requesting a return will not be accepted. Please note that the return postage fee will not be covered by Skin Cupid, unless the product is damaged or wrongly sent.
You can always contact us for any return question at hello@skincupid.co.uk.
Damages and issues
Please inspect your order upon reception and contact us and include photos immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Customers are encouraged to look at the ingredient list carefully to ensure they are not allergic to anything. If you are unsure, please contact us at hello@skincupid.co.uk. Our dedicated team will do our best to help you choose suitable products.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We do not accept items that are opened and used.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
